DO YOU TAKE RETURNS AND EXCHANGES?
We Sure Do! Please read our returns policy below!
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
Requests for returns or exchanges must be made within 7 days of receiving your order. Personalized items cannot be exchanged as we cannot stock them.
If you need to return or exchange your order, please read the following instructions carefully:
REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER
A change in size
It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct size.
You received the wrong item
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to email@example.com
and one of team will follow it up for you.
You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (
firstname.lastname@example.org) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP
- If you meet the above criteria please shoot us an email to , so we'd love to learn from your experience to even up our quality some more.
NOTE: NOGI BJJ MMA does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
- You want a refund/return because you "changed your mind". We print on demand and therefor we cannot accept returns with that inquiry.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
Any further questions about our return policy?
Please send us an email at email@example.com
and we will help you out to the best of our abilities!